处理礼品退货

礼品接收者可对另一买家赠送的商品进行退货，即使在购买时，订单并未标记为礼品。在【退货处理中心】，礼品接收者可通过针对礼品接收者账户的【礼品退货】工作流提交退货。礼品退货将出现在【管理退货】页面，以便您可将其与所有其他退货一起处理。

与礼品接收者沟通

为了尊重礼品购买者的隐私，我们建议仅与礼品接收者沟通。要与礼品接收者沟通，请点击【管理退货】页面的【联系礼品接收者】按钮。

您可以使用退货详情旁的礼品退货  标记来标识“礼品退货”，此操作需在管理退货页面上执行。

与购买礼品的买家沟通

如果您需联系购买此商品的买家，请前往管理订单页面，点击击【联系买家】旁的买家姓名。【买家电子邮件历史记录】将显示礼品接收者与买家之间所有与该订单相关的邮件往来。

礼品退货退款

要退款给礼品接收者，请前往管理退货，点击击【发放退款】按钮。退款将以电子礼品卡的形式通过电子邮件发送给礼品接收者。

如果您需退款给购买商品的买家，请前往管理订单页面，点击【退款给买家】链接。

为确保您退款给正确的人员，我们在【订单退款】页面顶部的【订单详情】部分提供了将接收退款的买家姓名。

具有多个退货请求的商品退款

如果您收到同一商品的两个退货请求，请批准这两个退货请求。请这两位买家为其退货货件中的商品提供“退货商品批准 (RMA)”。在您收到退货后，您可退款给提供 RMA 的人员。

婚庆礼品退款

婚庆礼品的退货政策规定，此类礼品的退货期限延长至 180 天。请按照上面介绍的步骤向礼品接收者退款。

亚马逊官网原文详情：  

Process gift returns

A gift recipient can return a product given to them by another customer even if the order wasn't marked as a gift when purchased. The gift recipient submits the return through the Return a Gift workflow in the Returns Center for the gift recipient's account. Gift returns will appear on the Manage Returns page so that you will be able to process them along with all other returns.

Communicate with the gift recipient

In order to respect the privacy of the customer who bought the gift, we recommend only communicating with the gift recipient. To communicate with the gift recipient, click the Contact Gift Recipient button on the Manage Returns page.

You can identify Gift Returns by the Gift Return badge  next to the return details on your Manage Returns

Communicate with the customer who purchased the gift

If you need to contact the customer who bought the product, go to the Manage Orders page and click the buyer's name next to Contact Buyer. The Customer E-mail History will show all correspondence for the order from both the gift recipient and the buyer.

Refund a gift return

To refund a gift recipient, go to Manage Returns and click the Issue Refund button. The refund will be emailed to the gift recipient as an electronic gift card.

If you need to refund the person who bought the product, go to the Manage Orders page and click the Refund Buyer link.

To ensure you're refunding the correct person, we provide the name of the customer that will receive the refund in the Order Details section at the top of the Refund Order page.

Refund an product with multiple return requests

If you receive two return requests for the same product, approve both return requests. Ask both customers to provide the Return Merchandise Authorization (RMA) for the product in their return shipment. Once you've received the return, you can then refund the person who provided the RMA.

Refund a Wedding Registry Gift

Wedding Registry gifts have an extended 180-day return policy. Follow the steps above to refund a gift recipient.

文章来源：亚马逊官方网站